Terms and Conditions

Registration

As a member of NSW Business Chamber you will be issued with a login and password that provides you with access to content and services only available to members of NSW Business Chamber

As a non-member of NSW Business Chamber and a user of this website you can register on this site for online interaction in the forums and blogs. When you do so you will be given the option to become a registered user of the site or supply information the minimum information that allows us to process your request and fulfill your request.

The details that are collected comply with our Privacy Policy and Terms of Use.

Registration requires you to provide sufficient information to be able to provide you with secured login access to the site. Any information that you provide when registering your account with NSW Business Chamber will be in line with our Privacy Policy.

Your login details are based on the following. Please ensure you keep these details secure.

Email address

It is important that you use your own email address rather than a shared email address as your login user id.

Password

At a minimum we require 8 characters, where at least one character is numerical. No special characters are allowed. At any stage you can change or update your registration details, including your password by clicking on Update My Details after you have logged in.

Registration to this forum is free. We do insist that you abide by the rules and policies detailed below.

Opt out

Once registered you can choose to opt out of receiving marketing and promotional material from NSW Business Chamber by either:

Updating your registration details at any time using the Update My Details function on this web site; or

Calling 13 26 96.

Once you have registered you will receive a username and password which will enable you to Login to the site

Complaints policy

If you have a complaint about NSW Business Chamber please contact our Navigation Centre in the first instance on 132696 or at navigation@australianbusiness.com.au. We try to resolve complaints at the local level if possible. All complaints will be logged on our database.

A complaint can be made in writing to the General Manager, Operations at:

NSW Business Chamber

Locked Bag 938

North Sydney NSW 2059

We are unable to deal with anonymous complaints. However, in the event that an anonymous complaint is received we will note the issues raised and, where necessary, try and resolve them appropriately.

The goal of this policy is to achieve an effective resolution of your complaint within a reasonable timeframe. Once the complaint has been made, we will try to resolve the matter in a number of ways:

1. Request for further information: We may request further information from you. You should be prepared to provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution. All details provided will be kept confidential.

2. Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with NSW Business Chamber.

3. Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.

4. Conduct of our employees: If your complaint involves the conduct of our employees we will raise the matter with the employee concerned and seek their comment and input in the resolution of the complaint.

5. Escalate internally: If your complaint is not able to be resolved at a local level it will be referred to our legal advisers.

6. The complaint is substantiated: If your complaint is found to be substantiated, you will be informed of this. We will then take appropriate agreed steps to resolve the complaint, address your concerns and prevent the problem from recurring.

7. If the complaint is not substantiated, or cannot be resolved to your satisfaction, but this Policy has been followed, the decision may be referred to an appropriate intermediary. For example, this may mean an appropriately qualified lawyer or an agreed third party.

We will keep a record of your complaint and the outcome.